|
Frequently
Asked Questions How
does the consignment system work? We
supply you with the goods you wish to stock. We then call you after 2-3
months to obtain a stock count. If after this two month period you have sold
enough stock, we will invoice you ONLY for the stock you have sold. The
remaining items stay on consignment. Any stock ordered after this will go
straight onto your consignment note. For more information about the
consignment system, please visit our Consignment
Sales page. Can I
pay for my stock up front instead of being on consignment? Certainly!
If you feel that you don’t wish to be a consignment customer, please let one
of our staff know and we will change your account to Nett 30 Days. You may
change back to consignment at any stage. Is
there a minimum order quantity for your stock? We
usually send out a minimum of 6 items for an order. This means only 6
individual items, such as 6 pairs of glasses or 6 watches. You may mix and
match these 6 items. How
long will it take for me to receive my stock? The
majority of orders are processed and sent out the same day as ordering. They
are sent via Australia Post, so delivery time depends on where you are
situated. The usual time is 2-3 business days. I am a
member of the general public, not a retailer, but am interested in
purchasing some stock directly from you. Can I do this? I am a
retailer interested in stocking your products. How do I set up an account
with you? Simply
fill out the enquiry form to your left and one of our customer service staff
will contact you shortly. Alternatively, give us a call on our freecall
number 1800 773 727. I am a
current customer but my stock looks old and tired. Can I update my stock? You
may return any stock that is not selling at anytime to our freepost address.
Remember; if you don’t sell the stock, neither do we! It is in both of our
best interests to have the stock looking as good as possible, so if you find
you need to update and renew your current stock, please let us know and we
will arrange this for you. Have another question not
covered here? Please Contact
Us and one of our friendly staff will be pleased to help you. |
MATADOR
Free Call 1800 773 727 Phone 07
3844 8703 Fax
PO Box 3236 South